Organization Changes
& Succession Planning
Now that we understand the process how do we implement it? Two
models will be discussed.
Model A
Through Model A you would require a single point of contact for your
technicians and for Sub-Contractors. The workload is given to this
“Job Coordinator” who arranges the timelines with the
Sub-Contractors and passes the job to company technicians when the
Sub-Contractors are finished.
In this model the Job Coordinator passes the work to the
Sub-Contracting company. The Sub-Contracting company sends their
technicians out to complete the amount of work as determined by the
Work Slider Diagram. When the work is finished they hand it back
into their company who passes it back to the Job Coordinator.
According to the timeline the Job Coordinator will then pass it to a
Company Technician to complete the work.
This model allows for micro management and places high level
responsibility on the Job Coordinator. It is a good starting point
for implementing this process on a whole. Proper planning should
initially be put in place to have Model A evolve into Model B.
Model B
This method places more responsibility onto company technicians. A
Job Coordinator is still involved in handing out the work but it is
the technician’s job to coordinate the Sub-Contractor and complete
the job based upon what is left in the Work Slider Diagram. The Job
Coordinator is still responsible to ensure all the work is complete
on time. As the skill of the company technician increases, they can
have another company technician assigned to them for training. You
will notice that a company technician with one or two training
technicians will swing back under Model A as a Job Coordinator.
Model B allows for more distributed responsibility. It also
provides a challenge for the company technician and a means by which
they can grow. In dealing with the Sub-Contracting company directly
they will build better relationships and draw more business. When
swinging back into Model A more responsibility will be given to the
training technicians, freeing the Job Coordinator perform other
duties such as estimates and financials. This gives more control
over the amounts being paid out to the Sub-Contracting company.
BACK
HOME